Return Policy

Overview
We want you to feel confident and supported when making a purchase from our website. This Return Policy outlines the conditions under which returns, exchanges, and refunds may be accepted. Please read the following information carefully.

Eligibility for Returns
• Items may be returned within 30 days of the purchase date.
• To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.
• Proof of purchase (such as an order confirmation or receipt) is required.
• Paid classes may be cancelled for a full refund if the cancellation is made before the class begins. No refund will be issued for no-shows.

Non-Returnable Items
Certain items cannot be returned, including:
• Digital products or downloadable content
• Gift cards
• Items marked as final sale
• Products that have been used, damaged, or altered after delivery

Return Process
1. Contact our customer support team to initiate a return request.
2. Once your request is approved, you will receive instructions on how and where to send your item.
3. Returned items must be shipped using a trackable shipping method. We are not responsible for items lost in transit.

Refunds
• After we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
• Approved refunds will be issued to your original method of payment.
• Please allow 5–10 business days for the refund to appear on your account, depending on your payment provider.

Exchanges
• Exchanges are accepted for defective or damaged items.
• If you need to exchange an item for the same product, contact our customer support team for assistance.

Shipping Costs
• Shipping costs for returns are the responsibility of the customer unless the return is due to our error (e.g., defective or incorrect item).
• Original shipping fees are non-refundable.

Contact Us
If you have any questions about this Return Policy or need help with a return, please reach out to our customer support team info@pangu.org. We are here to help ensure your experience is smooth and satisfactory.